Report For:
Customer Care Manager
Coordinates with :
All customer support specialists, including System Support, Product Support, and Ticketing System Specialists
Chat Support Specialist
Navigate Customer Conversations—Direct, Support, and Enhance Every Interaction!
Make interview Now. You should take an appointment before click this link
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General objective of the job
As the Chat Support Specialist at Kemedar, you are responsible for the initial reception and efficient routing of customer inquiries via live chat. Your role is critical in ensuring that customers are quickly connected to the appropriate specialists who can address their specific needs, thereby enhancing the overall efficiency and effectiveness of Kemedar’s customer support.
Most Important Soft Skills:
- Communication Skills: Excel in both written and verbal communication, ensuring clear and concise interactions.
- Problem-Solving Skills: Quickly determine the nature of customer inquiries and identify the correct department or specialist to handle specific issues.
- Organizational Skills: Manage multiple chat interactions simultaneously, maintaining high levels of accuracy and efficiency.
- Customer Service Orientation: Provide friendly and professional service to enhance customer satisfaction during initial contact.
- Adaptability: Adjust to rapidly changing scenarios and customer needs without compromising service quality.
Organizational Relations
Main Duties of The Job
- Receive and respond to customer inquiries via live chat, providing first contact resolution when possible.
- Quickly assess and route chats to the appropriate specialists based on the specific issues or questions presented.
- Monitor live chat traffic to ensure all customers are attended to promptly and efficiently.
- Maintain a thorough understanding of all Kemedar systems, products, and services to accurately direct customer queries.
- Collaborate with various departments to update and maintain a comprehensive knowledge base of support pathways and specialist areas.
- Provide feedback to the Customer Care Manager on potential improvements to the chat distribution process.
- Assist in training new chat support specialists on best practices for chat management and customer interaction.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Continuously seek to improve the chat support service by staying updated on new tools, technologies, and effective practices.
We expect that you have..!
Education
No specific degree
Experience
At least 2-3 years of experience in technical support, preferably with specific expertise in supporting software or technology systems.
Language
Fluent in English is Must
Computer Skills
Proficient with CRM systems, data analytics tools, and modern customer service software.
Personality
Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.
Personal Skills
Excellent interpersonal and communication skills, with a proven track record in team leadership and training.
It will be nice if you have...
Certification
Professional certifications in customer service management, leadership, or related areas are preferred.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE