Report For:
Head of Marketing-Egypt
Coordinate with:
Sales, Marketing, Product Development, Support Teams, and IT
Customer Experience & Happiness Manager
Enhance Engagement, Elevate Experiences—Shape the Journey to Delight Every Customer!
Make interview Now. You should take an appointment before click this link
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General objective of the job
As the Customer Experience Manager at Kemedar, you are responsible for overseeing and enhancing the overall customer experience across all touchpoints within the organization. Your role is critical in designing and implementing strategies that improve customer satisfaction, loyalty, and advocacy. This position focuses on understanding customer needs and expectations and aligning them with business operations to ensure a seamless and positive customer journey.
Most Important Soft Skills:
- Empathy: Deeply understand customer needs and perspectives to drive improvements in the customer experience.
- Strategic Thinking: Develop and implement comprehensive customer experience strategies that align with Kemedar’s goals.
- Leadership Skills: Lead cross-functional initiatives and motivate teams to enhance the customer experience.
- Analytical Skills: Use customer data and feedback to identify pain points and opportunities for improvement.
- Communication Skills: Effectively communicate insights and strategies across departments and up to senior management.
Organizational Relations
Main Duties of The Job
- Map the customer journey across all touchpoints and identify areas for improvement to enhance the customer experience.
- Implement customer experience programs that focus on increasing customer satisfaction, retention, and lifetime value.
- Collaborate with marketing, sales, and product teams to ensure consistent customer messaging and interaction.
- Analyze customer feedback, behavior, and market trends to develop targeted customer engagement strategies.
- Oversee the implementation of technology solutions that improve customer interactions, such as CRM systems or customer feedback tools.
- Train and guide customer-facing teams on best practices for customer engagement and satisfaction.
- Monitor and report on customer experience metrics, using data to drive decisions and report on ROI.
- Lead the resolution of escalated customer issues, ensuring a cohesive and customer-centric approach to problem-solving.
- Stay updated on industry standards and trends related to customer experience to continuously innovate and improve strategies.
- Facilitate regular meetings with stakeholders to review customer experience outcomes and adjust strategies as needed.
We expect that you have..!
Education
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Experience
At least 3-5 years of experience in customer experience, customer service management, or related roles.
Language
Fluent in English is a Must
Computer Skills
Proficiency with customer experience software, CRM platforms, and data analytics tools.
Personality
Customer-focused, proactive, and innovative with a strong drive to improve customer interactions.
Personal Skills
Excellent organizational, leadership, and interpersonal skills, capable of managing and inspiring teams across the organization.
It will be nice if you have...
Certification
Professional certifications in customer service management, leadership, or related areas are preferred.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE