Report For:
He reports to the Call Center Manager of Egypt
Coordinates with:
Sales Team, Customer Support, and Product Management
Call Center Representative
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General objective of the job
As a Call Center Representative at Kemedar, you are on the front line of customer interactions, handling inbound and outbound calls with professionalism and enthusiasm. Your role involves effectively communicating Kemedar's products and services to customers, addressing their inquiries, and guiding them through the sales process to achieve conversion goals.
Most Important Soft Skills:
- Communication Skills: Excellent verbal communication skills to clearly convey information and handle customer interactions professionally.
- Persuasive Selling Skills: Ability to persuade and motivate customers to consider, select, and purchase products and services.
- Listening Skills: Strong active listening skills to accurately understand customer needs and provide relevant solutions.
- Problem-Solving Skills: Resolve customer inquiries and issues promptly, ensuring customer satisfaction.
- Adaptability: Quickly adapt to new products, services, and changing customer dynamics.
Organizational Relations
Main Duties of The Job
- Handle inbound and outbound calls, providing detailed information about Kemedar’s products and services to potential and existing customers.
- Identify customer needs through active listening, and recommend appropriate products or services that meet those needs.
- Guide customers through the purchase process, providing clear and accurate information at each step.
- Document all call information according to standard operating procedures, ensuring accuracy in order handling and customer follow-up.
- Achieve personal and team sales targets while maintaining high customer satisfaction rates.
- Participate in ongoing training to enhance sales skills and stay up-to-date with the latest product information.
- Manage and resolve customer complaints by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Feed back any important customer insights to the sales team to aid business improvements.
We expect that you have..!
Education
High school diploma required; a Bachelor’s degree in Business, Communication, or related fields is preferred.
Experience
Previous experience in a call center or sales-focused role is highly advantageous.
Language
English is must
Computer Skills
Familiarity with CRM systems and practices, and basic computer skills.
Personality
Enthusiastic, patient, and highly motivated, with a genuine passion for speaking with customers and making sales.
Personal Skills
Excellent interpersonal skills, strong organizational abilities, and the capacity to manage sensitive customer situations effectively.
It will be nice if you have...
Certification
Sales or customer service certifications are beneficial.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Commission from Net Profit
This position will worth 1.5% of net profit of all companies and sector he mange
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE