Report For:
Customer Care Manager
Coordinates with :
Product Development Team, Marketing Team, Sales Team
B2B Support Specialist
Building Strong Business Relationships—Expert Support for Every Corporate Client!
Make interview Now. You should take an appointment before click this link
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General objective of the job
As the B2B Support Specialist at Kemedar, you are responsible for delivering outstanding support services to our business clients. Your role is crucial in ensuring that all B2B interactions are handled with a high level of professionalism and efficiency, enhancing client satisfaction and fostering long-term business relationships.
Most Important Soft Skills:
- Communication Skills: Excel in clear, concise, and professional communication, adapting your approach to meet the needs of business clients.
- Problem-Solving Skills: Quickly identify and resolve complex issues specific to B2B clients, ensuring minimal disruption to their business operations.
- Relationship Management: Build and maintain strong relationships with business clients, understanding their unique needs and expectations.
- Analytical Skills: Analyze client feedback and usage patterns to recommend improvements or custom solutions.
- Team Collaboration: Work effectively with sales, technical, and product teams to provide holistic support to B2B clients.
Organizational Relations
Main Duties of The Job
- Provide dedicated support to business clients, ensuring their inquiries and issues are resolved promptly and effectively.
- Manage and monitor B2B support tickets, prioritizing them based on urgency and business impact.
- Develop a deep understanding of Kemedar’s products and services to offer accurate and relevant advice to business clients.
- Conduct regular review meetings with business clients to discuss their service status, identify challenges, and gather feedback.
- Collaborate with the sales team to onboard new clients, ensuring a smooth transition and setup of services.
- Create and maintain comprehensive documentation of client interactions, solutions provided, and any ongoing issues.
- Train B2B clients on how to use Kemedar’s systems and platforms effectively, ensuring they maximize the benefits of our products.
- Develop and implement tailored support strategies to enhance the overall client experience.
- Act as a liaison between clients and product teams to facilitate the implementation of custom requests or feedback.
We expect that you have..!
Education
No specific degree
Experience
At least 2-3 years of experience in technical support, preferably with specific expertise in supporting software or technology systems.
Language
Fluent in English is Must
Computer Skills
Proficient with CRM systems, data analytics tools, and modern customer service software.
Personality
Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.
Personal Skills
Excellent interpersonal and communication skills, with a proven track record in team leadership and training.
It will be nice if you have...
Certification
Professional certifications in customer service management, leadership, or related areas are preferred.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE