Report For:
Head of Sales Department-Egypt
Manage:
- System Support Specialist,
- Product Support Specialist,
- Ticketing System Specialist,
- Customer Trainer,
- B2B Support Specialist,
- Performance Excellence Coordinator
Customer Care Manager
Mastering Service Excellence—Lead, Inspire, and Transform Customer Support!
Make interview Now. You should take an appointment before click this link
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General objective of the job
As the Customer Care Manager at Kemedar, you will lead a dynamic team dedicated to providing unparalleled customer support across multiple channels, including online chat, phone, email, and support tickets. Your mission is to oversee and enhance the operations of various specialists within the department, ensuring every customer interaction contributes to a positive experience and upholds Kemedar’s commitment to service excellence.
This profile aims to attract a capable and experienced Customer Care Manager who can effectively oversee Kemedar’s complex customer support structure, drive team performance, and maintain high standards of customer satisfaction across all service platforms.
Most Important Soft Skills:
- Leadership: Guide and inspire a team comprised of diverse support roles to deliver consistent, high-quality customer service.
- Strategic Planning: Develop effective strategies and standard operating procedures for all aspects of customer support.
- Communication: Maintain clear and effective communication within your team and across departments to ensure seamless service delivery.
- Analytical Thinking: Evaluate complex customer service data to improve processes and increase customer satisfaction.
- Empathy and Patience: Foster a supportive environment that values understanding and resolving customer needs compassionately.
Organizational Relations
Main Duties of The Job
- Oversee the daily operations of the customer care department, ensuring all customer inquiries are handled efficiently and effectively.
- Develop and implement robust policies and procedures that ensure superior customer service and operational excellence.
- Monitor and measure team performance against set KPIs and customer satisfaction metrics, implementing improvements as needed.
- Directly manage and support a team including a System Support Specialist, Product Support Specialist, and others, ensuring they are well-equipped to meet customer needs.
- Organize training and development initiatives for team members to enhance their skills and knowledge in handling complex customer queries.
- Handle escalated customer issues that require careful negotiation and management.
- Prepare detailed reports and analyses on department performance for senior management.
- Collaborate with the Sales, IT, and Product Development teams to ensure product support is consistent and effectively integrated with customer needs.
We expect that you have..!
Education
Bachelor’s degree in Business Administration, Communication, or related field.
Experience
At least 5 years of experience in customer service management, including significant experience in a supervisory or managerial role within a tech or online-focused company.
Language
Fluent in English is a Must
Computer Skills
Proficient with CRM systems, data analytics tools, and modern customer service software.
Personality
Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.
Personal Skills
Excellent interpersonal and communication skills, with a proven track record in team leadership and training.
It will be nice if you have...
Certification
Professional certifications in customer service management, leadership, or related areas are preferred.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE