• Develop and conduct training programs tailored to the needs of Kemedar customers, ensuring they understand and can effectively use our systems and services.
• Create training materials, manuals, and other educational content including videos and screen recordings that are clear, informative, and engaging.
• Schedule and facilitate regular training sessions, workshops, and webinars for customers, both online and in-person as necessary.
• Evaluate the effectiveness of training sessions through feedback surveys, assessments, and by monitoring customer usage post-training.
• Continuously update training curriculum and materials to reflect updates to services and systems.
• Assist in the onboarding process for new customers, providing initial training and support to ensure a smooth transition.
• Provide ongoing support and refresher training as needed to help customers maintain and enhance their understanding of Kemedar products.
• Collaborate with the product development team to stay updated on product changes and updates, ensuring that training sessions reflect the most current information.
• Maintain detailed records of training activities, participant progress, and feedback to inform future training strategies.
• Delivering high quality trainings and continuously building good relationship with clients 
• Communicating regularly with the sales team, product team and customer care to ensure that clients are satisfied and utilizing our platforms well
• Contacting clients within the set SLA to book their trainings
• Recording all tasks in Salesforce and ensuring all data are up to date 
• Achieving personal and team OKRs set by the company
• Creating training materials in English and Arabic 
• Supporting sales and customer care teams when needed
• Proactively looking and troubleshooting clients that are not using our platforms well to increase their ROI and improve retention 
  Evaluating clients knowledge after completing trainings
  

Desired Experience:

• Courses in Education, E-commerce, Information technology, or related field

• Three years previous experience as a Client trainer, corporate training specialist, or related position

• In-depth skills in training & coaching development, delivery, and methodology (Digital & Face-to-Face)

• ​​Strong analytical and presentation skills

• Strong soft skills (e.g. communication, social, persuasiveness, self-management, willingness, creativity, customer orientation, intercultural awareness, etc.)

• Able to multitask, prioritize and manage time efficiently

• Excellent verbal and written communication skills (English and Arabic)

• Ability to manage a full training session, including in-person activities and web-based learning.

• Good knowledge of digital marketing and real estate business is a plus

• Excellent  knowledge of using CRMs

• Aptitude and desire to learn new tools and techniques quickly

Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company

Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program

For full details and plan, kindly check this