Reports to: Call center manager in Egypt
Coordination with:
sales team, customer support and product management
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General objective of the position
ء. As a Call Center Agent at Kemedar, you will be on the front lines of customer interactions by answering inbound and outbound calls professionally and with enthusiasm. Your role will involve effectively communicating with customers about Kemedar's products and services, answering their queries, and guiding them through the sales process to achieve conversion goals.
Most important soft skills
- **Communication Skills**: Excellent oral communication skills to convey information clearly and handle customer interactions in a professional manner.
- **Persuasive Selling Skills**: Ability to convince and motivate customers to consider, select and purchase products and services.
- **Problem-solving skills**: Quickly resolve customer inquiries and issues to ensure customer satisfaction.
- **Flexibility**: Ability to adapt quickly to new products, services and changes in the dynamics of customer interactions.
organizational relationships
Reports to: Call center manager in Egypt
Coordination with:
main tasks of the position
- Document all call information according to standard operating procedures**: Ensure accuracy when handling inquiries and following up with customers.Achieving personal and team
Handling inbound and outbound calls**: Providing detailed information about Kemedar’s products and services to prospective and existing customers.Identifying customer needs: Actively listening to identify customer needs and finding suitable products
We expect you to have the following...!
" Education "
**High school diploma required; a bachelor's degree in business administration, communications or related fields is an advantage.**
"Experience"
Previous experience in a call center or.
**Language**
English is required
computer skills
*Familiarity with Customer Relationship Management (CRM) systems and related practices, as well as basic computer skills.*
personality
*Enthusiastic, patient and highly motivated, with a real passion for customer conversations and closing sales.*
Soft Skills
*Excellent communication skills, strong organizational skills and the ability to deal sensitively with customers.*
*It would be an advantage if you have the following...*
*certification*
*Certificates in sales or customer service are an advantage.*
*Specialized computer skills*
*For example, business applications like Odoo, bulk email programs, accounting systems and others.*
*Good relationships*
*If you have good relationships with key people in the real estate industry and investors.*
*Important Links:*
**To learn why you should join the Kemedar team, click here.**
**To learn about our HR strategy and plan, click here.**
**To understand the key role of employees in building a stronger Kemedar company, click here.**
**For more details about the Vested Stock Option, click here.**
**For more information about Kemecoin, click here.**
**To view the list of all currently open positions, click here.**
**To complete the general application form, click here. This will make it quicker and easier to get your interview.**
What We Offer
*Environment*
*Very good working environment for creative and cooperative people.*
*Commission from net profit*
*This position represents 1.5% of the net profit of all companies and divisions it manages.*
*Vested Stock Option*
*Becoming an owner and shareholder in the company you work for is not difficult. Find details here.*
*promotion*
*Good opportunity for motivated people to advance their work.*
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
*Unser Plan für erworbene Aktienoptionen ist darauf ausgelegt, unseren Mitarbeitern ein Gefühl der Zugehörigkeit zum Unternehmen zu vermitteln und ihre Interessen mit denen der Aktionäre in Einklang zu bringen. Durch die Teilnahme an diesem Plan können Sie Unternehmensaktien zu einem reduzierten Preis erwerben und haben die Möglichkeit, im Laufe der Zeit durch Ihre Beiträge zum Erfolg des Unternehmens zusätzliche Anteile zu verdienen. Wir sind überzeugt, dass dieser Plan eine wichtige Möglichkeit ist, Spitzenkräfte zu belohnen und zu binden, und wir engagieren uns, unsere Mitarbeiter durch dieses Programm zu unterstützen.**Our Earned Stock Option Program is a great way for employees to share in the company's success. By participating in this program, eligible employees have the chance to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to build their personal wealth and invest in their future with our company.*
*For full details and plan please click here.*
**What's great about this spot?
-
*A great team of smart people in a friendly and open environment.*
*No stupid managers, no useless tools and no strict working hours.*
*No time wasted on routine processes, real responsibilities and autonomy.*
*Expand your knowledge in various industries.*
*Create content that helps our users every day.*
*Real responsibilities and challenges in a fast-moving company.*
*Our websites*
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MOR**What's great about this spot?