Customer Training Specialist-EGYPT

New Cairo, อียิปต์

Customer Training Specialist

Empowering Customers—Master Kemedar’s Services and Systems!

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General objective of the job

As the Customer Trainer at Kemedar, you are responsible for educating and empowering customers by providing comprehensive training on Kemedar’s services and systems. Your role is critical in enhancing customer understanding and proficiency, ensuring that they can effectively utilize our offerings to their full potential.

Most Important Soft Skills:

  1. Communication Skills: Deliver clear, engaging training sessions and effectively communicate complex information.
  2. Interpersonal Skills: Build strong relationships with customers, understanding their needs and tailoring training accordingly.
  3. Presentation Skills: Create and deliver compelling presentations that capture the audience's attention and facilitate learning.
  4. Patience and Empathy: Demonstrate patience and empathy, ensuring all participants feel supported and valued throughout the training process.
  5. Adaptability: Quickly adapt training methods and materials to meet the diverse needs of customers and changes in Kemedar’s offerings.
Empathy and Patience
Customer Service Orientation
Communications
Problem-Solving Skills
Analytical Skills

Organizational​ Relations

Report For:

Customer Care Manager

Coordinates with :

Product Management Team, Customer Support Specialists, Sales Team

Main Duties of The Job


  • Develop and conduct training programs tailored to the needs of Kemedar customers, ensuring they understand and can effectively use our systems and services.
  • Create training materials, manuals, and other educational content including videos and screen recordings that are clear, informative, and engaging.
  • Schedule and facilitate regular training sessions, workshops, and webinars for customers, both online and in-person as necessary.
  • Evaluate the effectiveness of training sessions through feedback surveys, assessments, and by monitoring customer usage post-training.
  • Continuously update training curriculum and materials to reflect updates to services and systems.
  • Assist in the onboarding process for new customers, providing initial training and support to ensure a smooth transition.
  • Provide ongoing support and refresher training as needed to help customers maintain and enhance their understanding of Kemedar products.
  • Collaborate with the product development team to stay updated on product changes and updates, ensuring that training sessions reflect the most current information.
  • Maintain detailed records of training activities, participant progress, and feedback to inform future training strategies.
  • Delivering high quality trainings and continuously building good relationship with clients 
  • Communicating regularly with the sales team, product team and customer care to ensure that clients are satisfied and utilizing our platforms well
  • Contacting clients within the set SLA to book their trainings
  • Recording all tasks in Salesforce and ensuring all data are up to date 
  • Achieving personal and team OKRs set by the company
  • Creating training materials in English and Arabic 
  • Supporting sales and customer care teams when needed
  • Proactively looking and troubleshooting clients that are not using our platforms well to increase their ROI and improve retention 
    Evaluating clients knowledge after completing trainings

We expect that you have..!

Education

No specific degree

Experience

At least 2-3 years of experience in technical support, preferably with specific expertise in supporting software or technology systems.

Language

Fluent in English is Must

Computer Skills

Proficient with CRM systems, data analytics tools, and modern customer service software.

Personality

Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.

Personal Skills

Excellent interpersonal and communication skills, with a proven track record in team leadership and training.

It will be nice if you have...

Certification

Professional certifications in customer service management, leadership, or related areas are preferred.

Specialized computer skills

Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc

Good connections 

If you have good connections to business key persons in real estate industry and investors

Important Links:

To know why you should join Kemedar team, Click here

 To know Our HR strategy and Plan, Click here

To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here

To know more details about Vested stock Option, Click here

To know more details about Kemecoin, Click here

To know list of All vacant Jobs now, Click here.

To Submit General Employment Form, Click here. So it will be faster and easier to get your interview


Desired Experience:

  • Courses in Education, E-commerce, Information technology, or related field

  • Three years previous experience as a Client trainer, corporate training specialist, or related position

  • In-depth skills in training & coaching development, delivery, and methodology (Digital & Face-to-Face)

  • ​​Strong analytical and presentation skills

  • Strong soft skills (e.g. communication, social, persuasiveness, self-management, willingness, creativity, customer orientation, intercultural awareness, etc.)

  • Able to multitask, prioritize and manage time efficiently

  • Excellent verbal and written communication skills (English and Arabic)

  • Ability to manage a full training session, including in-person activities and web-based learning.

  • Good knowledge of digital marketing and real estate business is a plus

  • Excellent  knowledge of using CRMs

  • Aptitude and desire to learn new tools and techniques quickly

What We Offer


 

Environment

Very good environment for work of creative  & co-operative people

Vested Stock Option

to be owner and share holder of the company you work for is not hard. Check details here

Work Promotion

Good opportunity for motivated people to promote their work

Vested Stock Options

Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.

For more details . Check this page 


Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company

Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program

For full details and plan, kindly check this



What's great in this job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Websites
  • www.kemedar.com
  • www.kemetro.com
  • www.kemereit.com
  • www.kemecademy.com
  • www.kemenews.com
  • www.kemmeta.com
  • MORE