Report For:
Customer Care Manager
Coordinates with :
All customer support specialists, including System Support, Product Support, and Ticketing System Specialists
Phone Support Specialist
Your First Point of Contact—Guiding Every Call to the Right Solution!
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General objective of the job
As the Phone Support Specialist at Kemedar, you are responsible for managing incoming calls and ensuring that all inquiries are directed accurately and efficiently to the appropriate specialists or departments. Your role is pivotal in providing a positive first impression and enhancing the overall effectiveness of Kemedar’s customer support operations.
Most Important Soft Skills:
- Communication Skills: Exhibit excellent verbal communication skills, ensuring clarity and professionalism in every interaction.
- Listening Skills: Listen attentively to understand callers' needs accurately before directing them to the appropriate support.
- Problem-Solving Skills: Quickly identify the nature of calls and determine the most appropriate course of action to satisfy customer needs efficiently.
- Organizational Skills: Manage multiple calls effectively, maintaining composure and focus under pressure.
- Customer Service Orientation: Deliver friendly, respectful, and efficient service to enhance customer satisfaction and uphold the company's reputation.
Organizational Relations
Main Duties of The Job
- Answer incoming calls promptly and professionally, providing a warm and welcoming first point of contact for all callers.
- Assess and route calls to the appropriate specialists or departments based on specific customer needs or inquiries.
- Provide basic support and answers to customers regarding general inquiries, using a comprehensive knowledge base and support scripts.
- Maintain detailed records of all calls, including caller information, the nature of inquiries, and the outcome of the call.
- Monitor call traffic and wait times, and adjust call routing as needed to manage customer wait times effectively.
- Collaborate with various departments to stay updated on changes in procedures, promotions, and policies to provide accurate information to callers.
- Participate in training and development sessions to improve knowledge and performance continuously.
- Provide feedback on call trends and potential issues to the Customer Care Manager to help improve the overall efficiency of the phone support system.
We expect that you have..!
Education
No specific degree
Experience
At least 2-3 years of experience in technical support, preferably with specific expertise in supporting software or technology systems.
Language
Fluent in English is Must
Computer Skills
Proficient with CRM systems, data analytics tools, and modern customer service software.
Personality
Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.
Personal Skills
Excellent interpersonal and communication skills, with a proven track record in team leadership and training.
It will be nice if you have...
Certification
Professional certifications in customer service management, leadership, or related areas are preferred.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE