Report For:
Customer Care Manager
Coordinates with :
Product Development Team, Marketing Team, Sales Team
Ticketing System Specialist
Your First Line of Resolution—Expertly Handling Every Customer Query!
Make interview Now. You should take an appointment before click this link
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General objective of the job
As the Ticketing System Specialist at Kemedar, you are tasked with the efficient management and resolution of customer inquiries and issues through the ticketing system. Your role is essential in ensuring that all customer tickets are addressed promptly, accurately, and effectively, contributing significantly to overall customer satisfaction and loyalty.
Most Important Soft Skills:
- Problem-Solving Skills: Apply analytical thinking to diagnose issues quickly and provide effective solutions.
- Attention to Detail: Ensure all tickets are thoroughly documented, tracked, and resolved with high accuracy.
- Communication Skills: Communicate clearly and professionally with customers, providing updates and explanations as needed.
- Organizational Skills: Manage and prioritize a large volume of tickets efficiently.
- Adaptability: Adapt to various customer needs and rapidly changing priorities within the ticketing system.
Organizational Relations
Main Duties of The Job
- Monitor and manage the ticketing system to ensure all customer issues are logged, assigned, and resolved within agreed service levels.
- Categorize, prioritize, and escalate tickets to the appropriate departments or staff members, ensuring swift resolution of complex issues.
- Provide first-line support directly to customers where applicable, resolving issues at the point of contact when possible.
- Keep detailed records of customer interactions, steps taken, and resolutions within the ticketing system.
- Collaborate with other teams to address recurring customer issues and contribute to system improvements.
- Develop and maintain knowledge bases and FAQs based on common customer inquiries and resolutions.
- Generate regular reports on ticket volume, resolution rates, and other critical metrics to help improve the efficiency and effectiveness of the support process.
- Train and support other team members on the use of the ticketing system and best practices for customer interaction.
We expect that you have..!
Education
No specific degree
Experience
At least 2-3 years of experience in technical support, preferably with specific expertise in supporting software or technology systems.
Language
Fluent in English is Must
Computer Skills
Proficient with CRM systems, data analytics tools, and modern customer service software.
Personality
Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.
Personal Skills
Excellent interpersonal and communication skills, with a proven track record in team leadership and training.
It will be nice if you have...
Certification
Professional certifications in customer service management, leadership, or related areas are preferred.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE