Report For:
Customer Care Manager
Coordinates with :
IT Department, System Developers, Customer Care Team
System Support Specialist
Specialist Support—Ensuring Peak Performance and User Satisfaction!
Make interview Now. You should take an appointment before click this link
If this not for you forward it to your friend
General objective of the job
As the System Support Specialist at Kemedar, you will be the primary point of contact for all support-related issues concerning a specific Kemedar system. Your role is crucial in maintaining the system’s operational integrity and ensuring an excellent user experience by addressing and resolving any inquiries or issues that arise.
Most Important Soft Skills:
- Technical Expertise: Deep understanding of the specific Kemedar system you are responsible for, including its functionality, integration points, and potential issues.
- Problem-Solving Skills: Effectively identify, analyze, and resolve technical problems, providing timely and accurate solutions to users.
- Communication Skills: Communicate technical information clearly and effectively to non-technical users, ensuring understanding and proper use of the system.
- Customer Service Orientation: Maintain a high level of user satisfaction by being responsive, courteous, and efficient in all interactions.
- Adaptability: Quickly adapt to changes in technology and updates to the system to maintain expert-level knowledge and support capabilities.
Organizational Relations
Main Duties of The Job
- Provide dedicated support for a specific Kemedar system, addressing all technical and user-related queries through chat, email, and phone.
- Monitor the system’s performance continuously, identifying and reporting any recurring issues or potential improvements to the development team.
- Create and maintain comprehensive documentation of common problems and solutions to enhance the user support process.
- Train and guide users on how to utilize the system effectively, including the creation of instructional materials and help guides.
- Participate in system upgrades and testing, providing insights from a support perspective to enhance system functionality and user experience.
- Work closely with the IT and development teams to ensure any technical issues are resolved promptly and with minimal disruption to users.
- Analyze support request trends to proactively address potential system issues before they impact a broader user base.
- Maintain detailed records of user interactions, issues, and resolutions to contribute to the system’s knowledge base.
We expect that you have..!
Education
No specific degree
Experience
At least 2-3 years of experience in technical support, preferably with specific expertise in supporting software or technology systems.
Language
Fluent in English is Must
Computer Skills
Proficient with CRM systems, data analytics tools, and modern customer service software.
Personality
Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.
Personal Skills
Excellent interpersonal and communication skills, with a proven track record in team leadership and training.
It will be nice if you have...
Certification
Professional certifications in customer service management, leadership, or related areas are preferred.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE