Report For:
He reports to the Head of Sales of Egypt
Manage :
Call Center Representatives, Team Leads, Training and Development Staff
Call Center Manager
Command the Call—Lead Our Team to Connect, Communicate, and Convert!
Make interview Now. You should take an appointment before click this link
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General objective of the job
As the Call Center Manager at Kemedar, you will oversee the daily operations of our call center, managing a team dedicated to making promotional calls for Kemedar’s diverse range of products and services. Your leadership will ensure that the call center operates efficiently, meets its sales targets, and delivers exceptional customer service.
Most Important Soft Skills:
- Leadership Skills: Lead, motivate, and manage call center staff to achieve sales goals and maintain high customer service standards.
- Communication Skills: Effectively communicate goals, policies, and procedures to call center staff and stakeholders.
- Analytical Skills: Analyze call center metrics and sales data to optimize performance and identify areas for improvement.
- Problem-Solving Skills: Quickly identify and resolve issues that affect call center operations or staff performance.
- Decision-Making Skills: Make strategic decisions regarding staffing, training, and technological needs to enhance call center efficiency.
Organizational Relations
Main Duties of The Job
- Manage the overall operations of the call center, ensuring it runs efficiently and effectively while meeting all sales and service objectives.
- Develop strategies and implement plans to achieve sales targets for various products and services promoted through call center activities.
- Monitor call center metrics, such as call volumes, duration, sales conversion rates, and customer feedback, to ensure performance standards are met or exceeded.
- Hire, train, and coach call center staff, providing them with the skills and knowledge they need to effectively promote products and services and handle customer interactions.
- Schedule staff shifts to ensure adequate coverage during peak hours and maintain high service levels.
- Foster a positive work environment that encourages team performance and staff retention.
- Collaborate with the marketing and product development teams to ensure call center representatives are well-informed about the features and benefits of each product or service.
- Implement and oversee quality assurance measures to maintain high standards of customer service and compliance with regulations and company policies.
- Prepare reports on call center performance and progress towards goals for senior management.
We expect that you have..!
Education
Bachelor’s degree in Business Administration, Communication, or a related field.
Experience
At least 5 years of experience in a call center environment, with 3+ years in a management or supervisory role, preferably in a sales-focused call center.
Language
English is must
Computer Skills
Proficiency in call center technology, CRM software, and performance management systems.
Personality
Strong leader with a proactive approach and the ability to thrive in a high-pressure environment.
Personal Skills
Excellent organizational and multitasking skills, with the ability to inspire and lead a large team.
It will be nice if you have...
Certification
Certifications in call center management, customer service, or sales management are beneficial.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Other Capabilities:
Strong decision-making skills with successful experience influencing cross-functional teams
Creative flair to bring fresh ideas to positioning and marketing campaigns.
Comfortable with a fast-paced environment.
Fluent in English
Comfortable with a matrix environment.
Comfortable with uncertainty
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Commission from Net Profit
This position will worth 1.5% of net profit of all companies and sector he mange
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE