Report For:
Customer Care Manager
Coordinates with :
Product Development Team, Marketing Team, Sales Team
Product Support Specialist
Expert Support—Enhancing Customer Experience with Every Interaction!
Make interview Now. You should take an appointment before click this link
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General objective of the job
As the Product Support Specialist at Kemedar, you are responsible for providing specialized assistance and support for Kemedar’s products or services. Your role is crucial in ensuring customers receive expert guidance and support, helping to resolve any issues they encounter with our products effectively and efficiently.
Most Important Soft Skills:
- Technical Knowledge: Possess extensive knowledge of Kemedar’s products or services, understanding all features, functionalities, and potential issues.
- Problem-Solving Skills: Quickly and effectively resolve customer issues, providing reliable solutions that enhance customer satisfaction.
- Communication Skills: Clearly and effectively communicate solutions to customers, ensuring they understand the product better and can use it effectively.
- Customer Service Orientation: Demonstrate a strong commitment to customer satisfaction, maintaining professionalism and patience in all customer interactions.
- Analytical Skills: Analyze patterns in customer issues to provide feedback to the product development team for future improvements.
Organizational Relations
Main Duties of The Job
- Provide timely and effective support to customers for any inquiries or issues related to Kemedar’s products or services.
- Develop a deep understanding of the products or services to offer technical advice and support to both customers and internal teams.
- Create and maintain detailed documentation on product features, common issues, and resolutions to aid in customer support and training materials.
- Conduct product demonstrations for customers and provide training on how to use products effectively.
- Collaborate with the product development team to report recurring product issues or customer feedback that can guide future product enhancements.
- Monitor and manage responses on support channels including emails, live chat, and phone calls, ensuring all customer inquiries are resolved satisfactorily.
- Maintain up-to-date knowledge of industry trends and developments that could impact product performance or customer satisfaction.
- Participate in the ongoing review and improvement of support processes and practices to enhance service efficiency and effectiveness.
We expect that you have..!
Education
No specific degree
Experience
At least 2-3 years of experience in technical support, preferably with specific expertise in supporting software or technology systems.
Language
Fluent in English is Must
Computer Skills
Proficient with CRM systems, data analytics tools, and modern customer service software.
Personality
Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.
Personal Skills
Excellent interpersonal and communication skills, with a proven track record in team leadership and training.
It will be nice if you have...
Certification
Professional certifications in customer service management, leadership, or related areas are preferred.
Specialized computer skills
Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc
Good connections
If you have good connections to business key persons in real estate industry and investors
Important Links:
To know why you should join Kemedar team, Click here
To know Our HR strategy and Plan, Click here
To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here
To know more details about Vested stock Option, Click here
To know more details about Kemecoin, Click here
To know list of All vacant Jobs now, Click here.
To Submit General Employment Form, Click here. So it will be faster and easier to get your interview
What We Offer
Environment
Very good environment for work of creative & co-operative people
Vested Stock Option
to be owner and share holder of the company you work for is not hard. Check details here
Work Promotion
Good opportunity for motivated people to promote their work
Vested Stock Options
Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.
Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company
Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program
For full details and plan, kindly check this
What's great in this job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Websites
- www.kemedar.com
- www.kemetro.com
- www.kemereit.com
- www.kemecademy.com
- www.kemenews.com
- www.kemmeta.com
- MORE