System Support Specialist-EGYPT

New Cairo, Ai Cập

System Support Specialist

Specialist Support—Ensuring Peak Performance and User Satisfaction!

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General objective of the job

As the System Support Specialist at Kemedar, you will be the primary point of contact for all support-related issues concerning a specific Kemedar system. Your role is crucial in maintaining the system’s operational integrity and ensuring an excellent user experience by addressing and resolving any inquiries or issues that arise.

Most Important Soft Skills:

  1. Technical Expertise: Deep understanding of the specific Kemedar system you are responsible for, including its functionality, integration points, and potential issues.
  2. Problem-Solving Skills: Effectively identify, analyze, and resolve technical problems, providing timely and accurate solutions to users.
  3. Communication Skills: Communicate technical information clearly and effectively to non-technical users, ensuring understanding and proper use of the system.
  4. Customer Service Orientation: Maintain a high level of user satisfaction by being responsive, courteous, and efficient in all interactions.
  5. Adaptability: Quickly adapt to changes in technology and updates to the system to maintain expert-level knowledge and support capabilities.
Empathy and Patience
Customer Service Orientation
Communications
Problem-Solving Skills
Analytical Skills

Organizational​ Relations

Report For:

Customer Care Manager

Coordinates with :

IT Department, System Developers, Customer Care Team

Main Duties of The Job


  • Provide dedicated support for a specific Kemedar system, addressing all technical and user-related queries through chat, email, and phone.
  • Monitor the system’s performance continuously, identifying and reporting any recurring issues or potential improvements to the development team.
  • Create and maintain comprehensive documentation of common problems and solutions to enhance the user support process.
  • Train and guide users on how to utilize the system effectively, including the creation of instructional materials and help guides.
  • Participate in system upgrades and testing, providing insights from a support perspective to enhance system functionality and user experience.
  • Work closely with the IT and development teams to ensure any technical issues are resolved promptly and with minimal disruption to users.
  • Analyze support request trends to proactively address potential system issues before they impact a broader user base.
  • Maintain detailed records of user interactions, issues, and resolutions to contribute to the system’s knowledge base.

We expect that you have..!

Education

No specific degree

Experience

At least 2-3 years of experience in technical support, preferably with specific expertise in supporting software or technology systems.

Language

Fluent in English is Must

Computer Skills

Proficient with CRM systems, data analytics tools, and modern customer service software.

Personality

Proactive, leadership-oriented, strong problem solver, and highly adaptable to dynamic environments.

Personal Skills

Excellent interpersonal and communication skills, with a proven track record in team leadership and training.

It will be nice if you have...

Certification

Professional certifications in customer service management, leadership, or related areas are preferred.

Specialized computer skills

Like apps of business management as Odoo, Bulk emailing, Accounting systems,...etc

Good connections 

If you have good connections to business key persons in real estate industry and investors

Important Links:

To know why you should join Kemedar team, Click here

 To know Our HR strategy and Plan, Click here

To know The Key Role of Employees in Building a Stronger Kemedar Company, Click here

To know more details about Vested stock Option, Click here

To know more details about Kemecoin, Click here

To know list of All vacant Jobs now, Click here.

To Submit General Employment Form, Click here. So it will be faster and easier to get your interview


What We Offer


 

Environment

Very good environment for work of creative  & co-operative people

Vested Stock Option

to be owner and share holder of the company you work for is not hard. Check details here

Work Promotion

Good opportunity for motivated people to promote their work

Vested Stock Options

Join our team and build a future with us! We are currently seeking talented individuals to join our company. Not only will you have the opportunity to work with a dynamic team, but you will also be eligible for vested stock options. Apply now and take the first step in building a rewarding career with us.

For more details . Check this page 


Our vested stock option program is a great way for employees to have a stake in the success of the company. By participating in this program, eligible employees have the opportunity to purchase company stock at a discounted price and receive additional shares over time. This program is a valuable benefit for those looking to grow their personal wealth and invest in their future with our company

Our vested stock option plan is designed to provide our employees with a sense of ownership in the company and align their interests with those of the shareholders. By participating in this plan, you will be able to purchase company stock at a discounted price and have the opportunity to earn shares over time through your contributions to the company's success. We believe that this plan is an important way to reward and retain top talent, and we are committed to supporting our employees through this program

For full details and plan, kindly check this



What's great in this job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Websites
  • www.kemedar.com
  • www.kemetro.com
  • www.kemereit.com
  • www.kemecademy.com
  • www.kemenews.com
  • www.kemmeta.com
  • MORE